Trust is a significant part of a relationship, especially a relationship with someone who provides a service for you and the largest investment you make, your home. Your HVAC service provider is one of the most important people you need to have a trusted bond with, because they are the ones who will advise you on what repairs and service need to be done on your unit.
Trust is built over time, and at Delta Air Systems, we believe in working hard to earn your trust as our customer and provide you with honest and true HVAC service.
Delta Air Systems has the highest Homestars rating in the Kitchener/Waterloo area among companies, with over 100 reviews. We are committed to our customers’ satisfaction and put your HVAC service needs at the highest priority. We feel that the best way to find out if a company is trustworthy is by asking the people they’ve serviced.
Even then, there can still be some other background details that can help you make your choice. As we wrote last week, there can sometimes be questionable methods used by some providers so it’s important to be aware.
Here are three things to look out for when choosing your HVAC service provider:
- Make sure you know who you are dealing with and that they are trustworthy. Even the largest national and multinational companies can change names or ownership, meaning their standards or policies may or may not be what you’ve come to expect. Two recent acquisitions in Canada have been EnerCare signing an agreement to acquire Service Experts, and before that, Direct Energy bought by EnerCare.
- Your HVAC service provider should perform a thorough diagnostic test before they begin working on your system, as other issues may be present that can be addressed first and help avoid any more breakdowns of your equipment.
- Finally, you need your HVAC service provider to get back to you as soon as possible to address the problem you’re facing. Prompt service can be vitally important, and you can’t be sitting around waiting for someone to come as they please.
You can rest assured that one of our Delta Air Systems certified and trusted HVAC service technicians will be on the way when you’re in need to receive the best service available and build a strong, trusting relationship for years to come.
As a locally owned and operated business in Kitchener, Waterloo, Guelph and Cambridge, we feel it’s important to help protect our community and make sure they receive the trustworthy service they deserve.