Kitchener-Waterloo’s Heat Pump Specialists

Kitchener-Waterloo’s Heat Pump Specialists

From installation to repairs and service, Delta Air Systems is Kitchener-Waterloo’s heat pump specialist. These systems have intricate inner workings and require specialized knowledge to properly install and care for them. We’ve worked with countless heat pumps, in a variety of makes and models, from installation to repairs and ongoing maintenance. Our technicians are specially trained and certified to work with all HVAC systems, including heat pumps. Heat pumps are incredible, versatile systems that can improve your home comfort. But for them to work safely and optimally, they need to be installed by licensed professionals.

Heat Pump Installation

If you’re interested in having a heat pump installed in your home, contact Delta. We will provide an in-home consultation to discuss your needs and budget and help you select the best heat pump for your home.

Heat Pump Repair

Leveraging years of extensive experience, our certified technicians provide efficient and reliable heat pump repair solutions, ensuring your system’s optimal performance. Day or night, weekday or weekend, and even on every holiday, you can count on Delta!

Heat Pump Maintenance

Make sure you schedule annual preventative maintenance to ensure your heat pump runs smoothly and efficiently. As long as you stay on top of the required maintenance, your heat pump will last a long time and perform as expected.

Why You Need a Heat Pump Specialist

Accurate Sizing

Delta’s heat pump specialists possess the expertise to accurately assess your property’s heating and cooling needs, ensuring the heat pump is appropriately sized for optimal efficiency and comfort.

Proper Airflow

Professionals also have a deep understanding of the details involved in ductwork or piping installation, guaranteeing proper airflow and circulation.

Precise Calibration

Heat pump specialists are well-versed in the intricate electrical and refrigerant systems of heat pumps, ensuring precise calibration to prevent energy waste and potential hazards.

Reliable Service

Their experience helps avoid common installation errors, such as improper component placement, which could compromise performance. Ultimately, engaging a heat pump specialist guarantees a correctly installed system that operates efficiently, reducing energy costs, increasing equipment lifespan, and providing you with reliable heating and cooling for years to come.

Save Up to $7,100 on Heat Pump Installation

Enbridge Gas has teamed up with the Canadian government and their Canada Greener Homes Grant to co-deliver the Home Efficiency Rebate Plus (HER+) program. Through this program, eligible Canadians and Enbridge customers can qualify for up to $7,100 back on eligible ENERGY STAR® certified heat pumps.

How to Access Heat Pump Grants

Once you have decided on a heat pump system, one of our Home Comfort Advisors will connect you with an energy auditor to book your appointment. The energy auditor will perform the pre-installation energy audit and start the online application process with you. They will return to do a post-installation inspection after the equipment is installed and help you complete your online application. You pay the energy auditor separately for the audits, but up to $600 is eligible to be covered by grant money.

Learn More

Contact Delta Air Systems for a free quote!

We will provide you with a free estimate of your replacement equipment and provide recommendations and proven solutions based on your needs. Our experts will be pleased to answer any questions or concerns you may have in a friendly, productive, and professional manner.

>Fill out the form below and one of our home comfort advisors will contact you shortly.

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4.8

Based on 441 reviews

Daniel L.

16:56 01 Oct 24

Braedon provided excellent service fixing clogged condensation line

Jennisha W.

20:20 26 Sep 24

I recently had my AC unit replaced by Delta Air Systems Ltd. there team (Liam B and Fabio) did an amazing job at answering all questions, providing updates through the process and providing an post installation overview of what they did and what we should know to care for our new AC unit. Many thanks for your great work.

Karim M.

14:32 24 Sep 24

We had an air conditioner installed recently by Delta. The installers Kyle & Liam were great guys, did the job efficiently and left our place neat and tidy. Good work!

Linda L.

00:38 24 Sep 24

Thank you Liam B. Fabio and Kyle R. For a great installation of my furnace and A/C. They went above and beyond. Friendly, knowledgeable, and helpful. Explained everything and answered my questions . Thank you

Paul W.

23:54 19 Sep 24

We were very happy with the furnace installation. After accepting the quote, they came the following day and did the work. They were very professional, cleaned everything up well, and explained how everything worked. Arthur and Andre were great!

Colleen B

19:49 19 Sep 24

Excellent customer service at Delta Air Systems! When calling in, Courtney is always friendly and very helpful. The service technician, Braedon has been to our home a few times now and we couldn't ask for a better person to help us with our needs. Thank you!

Lois Z.

02:26 14 Sep 24

Thank you, Liam and Fabio for installing our new furnace. You explained every aspect of the installation, and checked that all was in perfect working order when you finished. You were informative and courteous at all times. Thank you, Jamie, for giving us the information we needed to make a good decision on which furnace to buy. This is why we have been customers of Delta for many years.

K. D.

19:52 13 Sep 24

Very happy with the service we received with the purchase and installation of our new furnace and AC. Tanya took the time to squeeze us into her schedule last minute and come out to give us a quote as well as explain to us (in terms that we could understand) all the different systems available. Unlike some of the other companies that came to give us quotes she did not try to pressure us into an up-sale.During the installation, Liam and Fabio were very careful and considerate about cleaning up after themselves and not causing any damage when removing the old system. They were accommodating when it came time to let the dog out into the yard for a washroom break. Liam was very helpful in answering any questions that I had and ensuring that I understood how to use the new system.Tammy made invoicing and payment a breeze. The option to pay over the phone and split up the payment was very convenient. It also allowed for us to earn extra points on our credit card 😊If I had to do it all over again, I would 100% go with Delta and you should too!

Aaron L.

19:07 06 Sep 24

Thank you to Liam B. and Kyle R. for installing our tankless water heater. Our old tank had flooded the basement a day before and these guys were able to get our hot water up in running again in a few hours. Great communication and customer experience.

Jeff M.

13:05 06 Sep 24

The team at Delta Air Systems knows their stuff! They were able to diagnose my problem, provided equipment replacement options at competitive prices AND they were able to replace my unit the very next day. My technicians Jason and Steven were courteous, professional, put protection down on my floors to keep things clean and made recommendations for future upgrades and services that would extend the life of my heating and cooling equipment. All around the Delta team did a great job and I will be using them again for my service and heating/cooling equipment needs. When you need heating or cooling service I recommend calling the folks at Delta Air Systems!

Robert T.

15:20 04 Sep 24

We had a heat pump installed and things went very well from beginning to end. First, Matt came out, looked at our place, ask questions, put together an excellent quote with options, and was there to clarify some points. Liam B. and Fabio came with a team to do the installation. They were friendly and considerate, worked efficiently, and left the place in good condition. The. unit looked well installed, a sign of good workmanship. We would highly recommend this company.

Ann S.

01:32 29 Aug 24

This was our first annual service after having purchasing our service plan. We received a call to book the service on the furnace and air conditioning. There were many options if dates to choose from. Braedon called when he was on his way as requested. He arrived on time for the service and explained everything that he did. Great service and definitely recommend the service plan for peace of mind.

Christopher

17:27 28 Aug 24

Braedon is a great technician, he was able to find the problem with my AC Unit quickly and have cold air flowing within a short period of time. Great work.

Tara K.

18:18 27 Aug 24

Had our whole system replaced by Delta Air Systems this week! Fabio & Liam were amazing and friendly and so professional! Their attention to detail was fantastic! Tammy in the office was great with scheduling and payments and not least of all was Matt who was our first point of contact to walk us through our options and choices and made the whole process seamless! Thanks all!

Domenic V.

01:40 24 Aug 24

I called delta air system to inspect my furnace for home insurance purpose . was greeted by the lady at service department arranged a time of my choice, the technician arrived promptly and did a thorough inspection. Thanks Braedon .

Lisa A.

21:02 23 Aug 24

We would like to say Thank You to Liam B, Fabio and Dan for their professionalism installing our new furnace and air conditioner. They arrived exactly when we were told they would and got to work immediately. They were respectful, happily answered our questions and explained everything including maintenance and the new thermostat. We would also like to thank Matt for his recommendations. Everything is working perfectly! We will recommend confidently.Mark and Lisa

Monica P.

01:01 22 Aug 24

Treated as I was a friend and not just a customerI would like to thank the whole team at Delta Air for the best experience I've ever had with a heating and cooling company (and I dealt with at least 3). From customer service, sales to accounting, all of you guys looked after my situation with great care. You know how to listen and you are very good at what you do. It was not easy to figure it out the cause and you didn't jump to just change both the furnace and the water heater to solve the problem. Thank you Braedon!The installation went smoother than I expected and it looks good too. But the most important thing it works well. Yes it was that cold that I had to turn on the heat in the middle of August 😀 Thank you Liam and Fabio!

Wera D.

21:52 19 Aug 24

We needed a new air conditioning unit and received fast and excellent service.

Shane G.

19:48 12 Aug 24

Excellent work from Delta Air specifically by Kyle and Richard. They installed the A/C quickly and explained to me every step of the way what they were going to do. Once completed they walked me through a full review of the unit and the work completed as well as what maintenance was required. The entire job was neat and clean and they identified for me all electrical lines, cooling lines and condensate lines installed plus a review of the electrical breaker panel. Both installers also explained to me about the maintenance program available through Delta including the filter maintenance for the circulating air. I would recommend Delta Air Systems and this team for any work you may need for your home heating and cooling. True professionals!Thank-you Kyle and Richard!!

Peter B.

13:41 04 Aug 24

The full team at Delta were wonderful to work with. Starting with Jamie in sales, he was quick to reply and provide a quote and follow up on additional questions as well. Once purchased, the installation team- Kyle, Richard and Brodie were also great! They powered through working in the rain and were meticulous in their work. Jamie also popped out to check on things during the installation. We are very happy with the product and service provided by Delta!

Keith M.

01:51 04 Aug 24

Our air conditioner failed on one of the hottest days last week and we requested an consult with Delta immediately and Matt, a representative from Delta contacted us early the next day. We met and he examined our system and sent us three quotes that same day. We chose the unit we wanted and that same day, Tammy, from Delta, scheduled an installation for Friday, but a opening came up for Thursday and we took it of course!The installers, Kyle and Richard showed up on time Thursday morning and did a great job removing the old unit and installing the new one. Whoever installed the old heat exchanger did a pretty sloppy job, but the Delta installers replaced the heat exchanger and the new the one was neat and you could tell it was done properly. Before they left, they tested all the components, replaced the thermostat and made sure the system was working properly. They left the furnace room looking clean and a lot neater than they found it.We couldn't be more pleased with the work done by the whole Delta team.

Joanne B.

19:25 03 Aug 24

Would definitely recommend this company to family and friends. Tanya was knowledgeable and happy to answer any questions. The installers Kyle, Rich and Savannah were excellent, friendly and knowledgeable.

Tyler M.

16:40 03 Aug 24

Excellent service! The techs we had, Liam and Fabio are knowledgeable, friendly, and leave the area clean.

Mark R.

17:38 02 Aug 24

Excellent sales and service. Jamie came and explained AC vs Heat Pump and helped us select an option that works for us. The installation happened 3 days later and the team of Kyle, Richard and Andre got it all done in less than a day.

Mark L.

21:51 31 Jul 24

Dan and Cole did an outstanding job installing A/C in our century home. Very professional and thorough work !!

Stan W.

18:10 31 Jul 24

We have had uniformly good service from Delta for many years. Most recently, Kyle and Richard installed a new furnace and air conditioner. Their work was impeccable and they made sure that we were well informed on all aspects of the installation. Our thanks to both of you.

Alison S.

23:15 30 Jul 24

Delta is always my first call and they never disappoint. Today I replaced my 20 year old air conditioner. The new unit looks great on a new level pad they installed at the side of the house. They took the time to explain the installation, maintenance, regular operation. They were also very kind to my pets who were quite interested in what was going on. 🙂

Jason C.

11:43 22 Jul 24

Jamie (Sales) was incredibly knowledgeable when it came to identifying the problem with my home AC/Furnace. He took his time measuring, discussing pro's/con's of replacement options, and went out of his way to provide detailed quotes in a timely manner. Arthur (installer) and his crew was very professional and competent in their work. The setup and cleanup was done well. They asked questions along the way to make sure that I was comfortable with all their decisions. At the end of the job, they took the time to walk me thru the system and provided tutorial on how to manage the new thermostat and AC. This was the best decision our family has made in choosing Delta.

Marty S.

01:35 18 Jul 24

Great experience. It started with Jamie in Sales who was knowledgeable and friendly. Dan and Cole did a fantastic job installing our new furnace and a/c. They took extra care to keep our place clean, answered ALL of my questions and were very thorough. We are very impressed.

Graham B.

21:18 08 Jul 24

Phoned early on a Monday morning as the AC system was not working properly. Pleasant and helpful phone call, asked good questions re what was wrong and then advised I would receive a service call Monday afternoon after 3pm. Shortly after 3pm Braedon arrived, pleasant, polite and started diagnostics straight away. Identified problem, explained solutions and sought approval, and then showed me what to check on in case problem came back ( the AC system was installed by Delta 27 years ago, this was first problem). So Braedon was helpful, worked quickly and was successful in fixing the problem. It is good to have knowledgeable and helpful people who both take the call and fix the problem. Delta are #1....thank you

Beth M.

08:10 04 Jul 24

We were looking for a company to install a heat pump to replace our aging gas furnace. We obtained three quotes and Delta provided the best price, in one case many thousand dollars less than another local competitor.However, it is the service that truly impressed us. Tanya was outstanding. She took the time to explain the mechanics, the cost inputs and the applicable rebates. The installation crew did a great job putting in the heat pump and a back up gas furnace. Tanya then came back to tweak the thermostat and review our venting system to maximize air flow to the most important rooms.We are very pleased with the heat pump system and highly recommend Delta Air Systems.

D F.

22:02 03 Jul 24

We received excellent service beginning with our initial phone call about our commercial unit, to the next day onsite visit from Braedon. We were extremely impressed by the prompt and professional response and the overall service. We will not hesitate to call Delta Air Systems again when needed.

Ian B.

14:07 03 Jul 24

Cody was friendly and efficient in his inspection of my Daikin gas furnace.

Oresti T.

22:22 29 Jun 24

Such a thoughtful and professional company, they've got our place cool in the summer, warm in the winter and the bills are better than before. Efficient, clean, HVAC! Jordan and Liam are a team made in climate-controlled heaven.

Gary W.

20:42 27 Jun 24

Arrived on time. The team of Scott & Brodie did an excellent installation, solved minor issues quickly, and tested the new equipment. Well done!

Brando C.

12:29 25 Jun 24

Customers have best scones, great sheet metal work, trustworthy coworkers

Razzle D.

14:52 21 Jun 24

Had them come in this morning to look at our AC that conked out. We thought it might be a different problem, she came in and had it fixed in 10 minutes and we didn’t have to order the part. Could not recommend more.

Samantha B.

20:09 18 Jun 24

Kyle, Fabio, and Jason were amazing. Prompt, professional, knowledgeable, and efficient.

Cam C.

16:05 08 Jun 24

Just had an excellent experience with Delta Air Systems - from Annie at dispatch through to Megan who did our installation, bothwere very professional, provided excellent client service - and are excellent representatives of Delta Air Systems!

Jithin G.

13:57 07 Jun 24

Delta Air systems were truly professional and prompt, right from Consultation to delivery, install & Service with clear & continuous communications throughout. Special shoutout to Mr. Matt Macdonald, Ms. Jordan, Technicians- Kyle & Richard for guiding us throughout with best advice and way forward on the repair & service. Comfort is successfully regained back in our home. I highly recommend them.

Angie

18:36 06 Jun 24

Required an air conditioner within a short-time frame. Matt responded very quickly with an excellent quote and service turn-around was fast. Thanks to Kyle and Richard for all their hard work!

Christopher Y.

12:17 06 Jun 24

We recently had a great experience with Delta Air Systems in repairing our air conditioner. From the initial call, to arrival confirmation and the work that the techs did, the entire process was smooth and left us with a working AC!I was impressed that even after the issue was fixed, the techs took the time to inspect the entire system.We have a Carrier system and I wouldn't hesitate to call Delta Air Systems again for help.

Mauricio V.

13:02 04 Jun 24

Delta Air Systems provided me with great service and answered all my enquiries quickly. Jason went over all the options with me and ensured to find a solid system for a great deal. They came next day and completed the work in a single day. Savannah made sure to cover all my floors in order to protect them, and the wiring for the unit is impeccable. Rick ensured the installation of the heat pump was exactly how I wanted it and Kyle ensured to go over the system and the thermostat to ensure I knew what to expect moving forward.I would highly recommend Delta Air Systems to anyone looking for a local reliable and professional HVAC company.

Paul M.

00:22 01 Jun 24

Excellent service. AC installed and setup, working great. All questions answered very well by Braedon. Great Job.

John M.

01:22 31 May 24

Couldn't have asked for a better experience from start to finish! Tanya was very helpful and responsive during the entire quoting process, and even helped resolve a last minute install change I wanted to make. After chatting with the install crew and her, within 5 minutes, they had confirmed the change and it was underway with no Hassel whatsoever.Scott, Savanah, and Jay were all extremely professional while installing our new heat pump and air handler. They were respectful of our house and the entire system looks great. Very clean lines and ductwork.Overall, I would highly recommend working with Delta. It's rare to find such a great team like this!

FRS J.

22:15 28 May 24

I recently had an issue with my thermostat and couldn’t switch it over as I had a Lennox AC/furnace so it wouldn’t take a regular thermostat. I called delta and the lady on the phone who helped me several times figuring it out was excellent. She was very informative and was not monotone, was a very pleasant conversation. She booked me in for the next opening. Braedon was the gentleman who serviced my furnace and thermostat. He was fantastic, friendly and did the servicing very quickly. Fantastic company I would totally recommend them.

Matthew

21:52 24 May 24

Peter did an excellent job and was very calm clear and concise. Very good and appreciate his explanation and made me feel much more confident about what was going on

Next Reviews

Heat Pump FAQs

How does a heat pump work?

A heat pump transfers heat from one place to another using a refrigeration cycle. It can both heat and cool a space by moving heat from a colder area to a warmer one, or vice versa.

In heating mode, a heat pump absorbs heat from the outdoor air, ground, or water source, then compresses and transfers the heat to an indoor coil. The heated refrigerant is then circulated inside the home.

In cooling mode, the process is reversed. Heat pumps absorb heat from the indoor air and release it outside, cooling the indoor air.

What are the different types of heat pumps?

There are several types of heat pumps, including:

Air-source heat pumps
Ground-source (geothermal) heat pumps
Water-source heat pumps
Hybrid heat pumps
Ductless mini-split heat pumps

Each type of heat pump has its own advantages and disadvantages, and the best type for your home will depend on factors such as climate, the size of your home, and your heating and cooling needs. A Delta technician can help you determine what’s right for your home and needs.

What are the advantages of using a heat pump?

There are several advantages of using a heat pump for heating and cooling your home, including:

Energy efficiency
Cost savings
Dual function
Improved comfort
Environmentally friendly
Durability
Versatility

Are heat pumps cost-effective compared to traditional heating and cooling systems?

Heat pumps can be cost-effective compared to traditional heating and cooling systems.

Heat pumps can be more energy-efficient than traditional heating and cooling systems because they transfer heat rather than generate it. This means they can provide the same level of heating or cooling using less energy. Since they use less energy, you can save money on utilities. Additionally, because heat pumps provide both heating and cooling in one system, you don’t need separate systems, and that reduces installation and maintenance costs.

How efficient are heat pumps?

Heat pumps are generally more efficient than traditional heating and cooling systems, as they transfer heat rather than generate it.

The efficiency of a heat pump can vary depending on several factors, including the type of heat pump, the size of the home, and the climate. Ultimately, air-source heat pumps can provide up to 50% in energy savings compared to traditional electric, oil or propane heating.

How do I choose the right size of heat pump for my home?

Choosing the right size of heat pump for your home is important to ensure that it can provide adequate heating and cooling without wasting energy or driving up your energy bills. A licensed technician can help determine the size of heat pump your home requires.

Factors that affect this include:

Heat load of your home
Heat pump capacity

Can a heat pump be used in extremely cold climates?

Yes, heat pumps can be used in extremely cold climates, but they may not be as efficient as they are in milder climates. There are cold-climate heat pumps that work well in lower temperatures. If you live in an extremely cold climate, you might consider a dual-fuel heating system that combines a heat pump and a furnace.

How long does a heat pump typically last?

The lifespan of a heat pump typically ranges from 10 to 15 years, although some can last up to 20 years with proper maintenance. The lifespan can vary depending on factors such as the quality of the equipment, the level of usage, and the climate. Regular maintenance is important to ensure the longevity of a heat pump.

What’s the difference between a heat pump and an air conditioner?

The main difference between a heat pump and an air conditioner is that an air conditioner cannot heat your home like a heat pump can. Whereas a heat pump acts as both a heating and cooling system, an air conditioner is only able to cool your home.

How loud is a heat pump?

Heat pumps are designed to run quietly, though the level of noise depends a bit on the model, location, and installation. Most models make noise comparable to a fridge, with the outdoor unit being a little louder. In general, though, modern heat pumps are designed with advanced technology and materials to minimize noise.

Do I need a backup heating system with a heat pump?

Not necessarily. However, there are benefits of having a backup heat source. While heat pumps are designed to provide reliable heating in most climates, it may be advisable to have a backup heating system, particularly in areas with extreme winter weather or frequent power outages.

Another reason to have a backup source is efficiency. A hybrid system combines the efficiency of a heat pump and the power of a forced air system, like a furnace, for times when it’s extremely cold. Since heat pumps work most efficiently in more moderate climates, a furnace could be more efficient in extreme cold.

Can a heat pump work with a gas furnace as a backup heating system?

Yes. This would be what we referred to in the previous question as a hybrid heating system. It’s also called a dual-fuel system.

This type of system has advantages. By utilizing the heat pump’s efficiency during milder weather, homeowners could save on energy costs and reduce their carbon footprint. Meanwhile, the gas furnace provides reliable heating during colder weather, ensuring that the home stays warm during extreme temperatures.

Can I Repair or Install My Heat Pump Myself?

Thinking of repairing or installing your heat pump on your own? Safety should be your top concern, as heat pumps are complex systems that involve electrical components and intricate mechanisms. Attempting a DIY repair or hiring an inexperienced contractor or company can put you at risk of personal injury, electrical hazards, or creating a bigger problem. The intricate electrical and refrigerant systems involved in heat pumps demand precise calibration, which an untrained installer might overlook. A poorly installed heat pump can also result in a shorter lifespan, frequent breakdowns, and an invalid warranty. All of Delta’s expert technicians are carefully selected, trained and certified by Lennox and Daikin, ensuring their expertise in all the latest heat pump technology.

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Just because summer’s over doesn’t mean the heat is. Your heat pump has been working hard to keep you cool, and giving it a little TLC now can make all the difference in its performance. Here are 10 simple yet… Continue Reading 10 Heat Pump Maintenance Tips for Hot Weather

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